Glenn Drummond

Hi, I’m Glenn,

a Technical Success Manager at Autodesk.

Thriving with my family in beautiful Boulder, Colorado.

Hello.

Thank you for taking the time to visit my website to learn a bit about me. My family and I live, grow, and explore in Boulder, Colorado. The journey here has been incredible, but it is never over… I believe we are never done growing or learning new skills.


My formal education in university was Multimedia Production and Computer Graphics. I have always loved Technology and Design. The recession and my career had other plans though, I became a professional drafter by happenstance. I took the opportunity I was given and grew through various industries; Civil Engineering, Architecture, and Construction. Learning the skills and products as needed. An Autodesk recruiter recognized my courage, technical skills, and customer driven personality and recruited me to join Autodesk.


I started as an Enterprise Technical Support Specialist helping resolve our largest customer's issues in complex high-pressure environments. Here I embraced additional roles and responsibilities outside my normal customer support responsibilities. Including technical writing, coaching, and being a point of escalation between our organization and development. This led to me being promoted to Senior Technical Support Specialist before accepting my current role as a Technical Support Manager.


Since joining Autodesk I have been excited to continue growing and become a valuable part in our amazing company. Now, I am ready and eager to use past and present talents to help our customers in new ways.


Tools

Affinity Designer

Affinity Photo 

Affinity Publisher

Camtasia

Draftr

Figma

Final Cut Pro

Illustrator

InDesign

Photoshop

Snagit


Skills

Communication

Design Thinking

Facilitation

Global Coordination

Luma Practitioner

Problem Solving

Project Management

Storyboarding

Testing

Troubleshooting

Video Editing



  • Salesforce
  • Microsoft Teams
  • SharePoint
  • Zoom
  • Office 365


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