Brief
Identifying shortcomings in various screen sizes of Salesforce Lightning. Followed by a mockup that offers a solution.
Confusing and illegible menu items.
Easy for users to get frustrated.
I created a simplified toolbar for small screens.
Poor use of space.
Missing menu, no in-line image in email.
Findings:
A menu should be simple and secured to the top of the feed. Add images to assist customers and specialists and include a way to return to the top of your feed.